FREQUENTLY ASKED QUESTIONS

We provide a pre-event guide to gather guest names in advance, ensuring a seamless and tailored meet-and-greet experience. For optimal service, please meet your guests within the booked facility, where our hostesses will be available to greet and escort them upon arrival.

We accept all major credit and debit cards, except Diners. All transactions are securely encrypted, and we do not apply any surcharges for credit card payments.

While we can't guarantee this, we will accommodate your request wherever possible. Please discuss available options with your Account Manager or the Events Team.

To cancel a booking after it’s been completed, please contact us directly by phone or email. Cancellation fees will follow the same policy as other booking methods. For more details, please review our Terms & Conditions.

Once you sign the booking form, you’ll receive a booking confirmation. An invoice will follow, detailing your arrangements. The contract is confirmed as soon as the invoice is paid.

Most packages include both alcoholic and soft drinks. However, the drinks package may vary by event, so please review the package details page for confirmation.

We’re a market leader in delivering premium VIP hospitality packages, dedicated to crafting extraordinary experiences. With our deep expertise in official corporate hospitality, we ensure you enjoy the highest quality at the most compelling prices.

We typically dispatch packages about one to two weeks before an event. In certain cases, tickets may be distributed directly at the event for security and value reasons.

The dress code varies slightly by event. Generally, smart casual attire is recommended (avoid ripped jeans and sports team shirts), and dressing warmly is advised for winter events. For specific dress code details, please refer to your event documentation.

The events team will send a reminder email six weeks before the event, requesting dietary requirements. If further clarification is needed, our team will reach out to you directly.

Unlike other hospitality companies that may add a service charge of up to 20%, our packages come with no hidden fees. The price you see covers all service charges and drinks. The only additional costs you might choose are for extras on the day, like official merchandise.

Under the Terms & Conditions of priorityseats.co.uk, all sales are final and cancellation charges apply as outlined in our booking terms. If you have any additional questions, please contact us for further assistance.

Please note that prices are quoted per person and are subject to UK VAT, currently at 20%. VAT will be added during the booking process on our website.

We prioritize the safety and security of all our attendees and collaborate closely with our clients, venues, security experts, and local authorities to ensure robust security measures are in place. As you prepare for the event, please: Arrive early to allow time for security checks, including bag inspections and, if applicable, vehicle checks. Keep an eye on your email for any additional details or updates. Thank you for your understanding. For any questions or further information, please reach out to our Events Team.